Return Policy

RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at elcaporalfresno@yahoo.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

El Caporal Western Wear
4475 East Tulare Street
Fresno, California 93702

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 15 days from the receipt of your item to process your exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be exchanged:
● Undergarment
● Cologne/ perfume

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 15% restocking fee will be charged for all returns in excess of $300.00
● Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
Phone No. : (559)266-2682
Email Id : elcaporalfresno@yahoo.com